Keep calm and use the runbook

Runbooks are important because they make knowledge easily actionable for someone without domain expertise. This ensures, for example, that the engineer who created the service doesn’t need to be the first line of defense in the event of an outage. Instead, if they create a runbook, anyone else can pick it up and take the right steps to fix the problem.

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OSI Layer Mnemonic

One of my coworkers loves to say “Layer 2”, “Layer 3”, etc. I learned this in school to pass a test and promptly forgot. There’s always a mnemonic, I know I memorized it once for that test. So I looked it up again so I can maybe stop feeling dumb on those calls:

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